Frequently Asked Questions

Mirla Beane Frequently Asked Questions


Do I need an account to checkout or can I checkout as a guest?

No you do not need to create an account in order to place an order



I’m trying to place my order but need help. Who do I contact?

Please email


Where’s my order?

Your order can take up to 2-3 working days from when your has been shipped from our warehouse



My order arrived damaged, what happens next?

Please email customer services at



My orders has a missing item, what do I do?

Please email customer services at


I received the wrong item, what happens next?

Please email customer services at


What are the delivery options?

We use Royal Mail as our chosen parcel delivery method. For more details please visit our delivery page


What happens if I’m out when my parcels arrives?

You should receive a delivery note from Royal Mail where you can organise directly with them.


What is the returns policy?

We offer free UK returns or alternatively you may return to our pop-up shop in Marylebone High Street, London. For full returns policy please visit our Returns page


Which payment providers do you use?

We use Paypal and Major Credit Cards